Shipping policy

Shipping Policy

Last Updated: 19th August, 2026

Thank you for shopping with doze & paws. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times is 7-10 business days *excluding order processing time

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take up to 48 hours to become available.

International Shipping

We currently ship to mostly all international destinations. Customs duties, taxes, import fees, or other charges imposed by your local government in our knowledge are paid by us, but if any other custom duty charges are levied they are required to be paid by customers.

We are not responsible for delays caused by customs clearance procedures.

Delayed or Lost Packages

If your order is significantly delayed or appears to be lost in transit, please contact us at dozeandpaws@gmail.com . We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Additional shipping charges may apply if an order is returned due to an incorrect address.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item(s) and packaging. We will review your claim and arrange a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: dozeandpaws@gmail.com
Store Name: doze & paws

Thank you for choosing doze & paws.